At Omeglerulet.com, we strive to ensure a seamless and enjoyable experience for all our users. This Refund Policy outlines the conditions under which refunds may be issued for any paid services on our platform.
1. General Policy
As a platform offering random video chat services, most of our features are free to use. For any premium services or features, refunds will only be considered under specific circumstances outlined below.
2. Eligibility for Refunds
Refunds are issued only in the following cases:
- Technical Issues: If you are unable to access premium features due to verified technical problems on our end.
- Unauthorized Charges: If there are unauthorized transactions on your account, provided they are reported within 7 days of the transaction.
- Service Disruption: If a premium service you paid for is unavailable for an extended period due to issues on our platform.
3. Non-Refundable Cases
Refunds will not be issued for the following:
- Dissatisfaction with the platform’s random matching service.
- Failure to meet personal expectations, as we cannot guarantee specific outcomes in user interactions.
- Misuse of the platform or violations of our Terms of Service.
4. Refund Process
To request a refund, follow these steps:
- Contact Support: Email us at info@omeglerulet.com with the details of your purchase, including the transaction ID, date, and reason for requesting a refund.
- Review: Our team will review your request and verify the issue within 5-7 business days.
- Resolution: If your refund is approved, the amount will be credited back to your original payment method within 7-10 business days.
5. Modifications to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and it is your responsibility to review this policy periodically.
6. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: info@omeglerulet.com